Downtime

• Our objective is to have zero downtime

Planned downtime for software updates 

Ensure you go through the governance process for approval of any planned downtime, please consider the following:

• Understand the external impact to customers
• Why it’s essential
• When / how long will the downtime be (consider the best time for minimal impact to customers)

Stakeholders to be included in the review of the request

• Digital Product owner – Abby (Head of Digital Products)
• Marketing Tech – John
• DIS leadership / representative of the change